Shipping is FREE on all orders to customers within the UK.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation
As soon as you place your order you will receive an order confirmation email. This means we have received your order in our system and pre-authorised your card for the purchase.
As soon as we receive your order we automatically check to confirm it's in stock and available for shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out via email to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charge and get to work preparing your order for shipment. Made-to-order items (such as our sauna cabins) will show their expected lead time on the product page.
Order Shipment
If your order is in stock and we process the charge to your card, it will ship within three business days of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse, to the email address you provided at checkout.
If you do not receive shipping confirmation within four business days of your order, feel free to follow up with us at sales@floatandflame.co.uk.
International Orders
Our products are supplied for the UK market and run on a 240V electrical system, certified to UK standards.
We're happy to ship to international customers on request. Given the wide variety of product dimensions, we'll provide an up-to-date shipping quote for you before you order.
If you're happy with the quote, we'll prepare an order and payment through our secure online payment gateway.
Damages
Please inspect the packaging of your item(s) when they arrive - if you notice any damage, make a note of it when signing for delivery, or decline to accept the delivery.
If you do accept delivery, please take photos of the damaged packaging or products straight away.
If your item(s) arrive damaged, please send photos to sales@floatandflame.co.uk, then visit our Returns page to lodge your return claim.
Get in touch
Got a question about your order or delivery? We're happy to help.
Call us: 0800 861 1248
Email: sales@floatandflame.co.uk
Post: Float & Flame Co, Bowen Suite, The Globe Centre, Accrington, BB5 0RE, United Kingdom